ISC Workforce Management is All About People …
The People Who Work With You
The People Who Contact You
The People Who Run Your Company
ISC has been helping contact centers achieve their performance and training goals for over thirty years in the telecom, insurance, and financial services industries.
ISC has a long-standing tradition of providing clients with measurable results. Our commitment is to measure and demonstrate the effectiveness of our proprietary Workforce Management service, job training, and consulting projects in your workplace.
We guarantee you’ll achieve the results we promise.
Contact us today to start the conversation. Fill out a brief form here to request more information.
ISC Workforce Management as an Online Service
Whoever your contact center customers are, you can be sure that they will arrive in peaks and valleys, and they will expect a prompt response when they arrive. Whatever your agents do, you can be sure that there will be work preferences, rules that limit when they can be scheduled, and unplanned changes after the schedule is created.
Workforce Management software is the tool that helps you manage this challenging situation to achieve an efficient, smooth-running contact center.
ISC Workforce Management Online service is delivered as a monthly subscription via the Internet. ISC WFM Online can be implemented for your center in as little as one week. You can access and manage your contact data, schedules and metrics – maintained on secure cloud servers – whenever and wherever you choose, with no special access fees ever…
ISC Workforce Management as an Enterprise Dedicated System
When your organization has special needs that rule out an online solution – for example to integrate with other internal systems, accommodate customizations, meet disaster recovery or security constraints – an Enterprise dedicated system is the answer to your Workforce Management needs.
ISC Enterprise Workforce Management service is delivered as licensed software. It employs the same Internet technology as ISC Online, but it runs within your corporate network. ISC Enterprise Workforce Management includes Real Time Management and Planning options…
Training for Performance Links to Company-Wide Goals
ISC believes your investment in training should achieve levels of performance that contribute directly to your company’s overall success. ISC believes that improvements achieved through training should be measured, sustained, and linked directly your company’s financial and service goals.
Our training development and evaluation methods will provide demonstrable, enhanced performance that your managers can rely on — and your customers and employees will appreciate.
We call our development process Training for Performance…