ISC initially developed Irene in response to frequent client requests for an easy-to-use and highly scalable Workforce Management SAAS (Software as a Service) with reliable forecasting and scheduling capabilities. In controlled test environments which reflected actual call conditions handled in client centers, Irene demonstrated remarkable advances over...Read More
Your investment in training should achieve levels of performance in your call center that contribute directly to your company’s success. ISC believes that training must deliver improvements that can be measured, sustained, and linked directly your company’s service and....Read More
Call Center professionals know that details matter. For fast, accurate, and profitable service results, your agents, communication systems, and data systems must be constantly tuned to work together effectively.
What happens to a caller...Read More