ISC Guarantees Results
ISC has been helping contact and call centers achieve their workforce management and training goals for over thirty years. We have a long-standing tradition of providing our clients with measurable results. We are committed to measuring and demonstrating the effectiveness of our proprietary Irene® Workforce Management solution, our training, and our consulting services. We guarantee you will achieve the results that we promise.
Irene Workforce Management
Irene® Forecasting & Scheduling service was developed by ISC, the company that has been helping contact and call centers achieve their workforce management goals for over thirty years.
ISC initially developed Irene in response to frequent client requests for an easy-to-use, highly scalable Workforce Management Software as a Service (SaaS) with reliable forecasting, scheduling, and reporting capabilities. In controlled test environments reflecting actual call conditions in clients' centers, Irene demonstrated remarkable advances...
Training for Performance
ISC training for managers and agents will boost your call center’s performance to new levels.
Your training investment should achieve levels of performance that contribute directly to your company’s success. ISC believes that training must deliver improvements that can be measured, sustained, and linked directly your company’s financial and service goals....
Call Center Consulting
ISC provides consulting services to enhance your company’s call center performance.
Call Center professionals know that details matter. For fast, accurate, and profitable service results, your agents, communication systems, and data systems must be constantly tuned to work together effectively.
What happens to a caller...