We Guarantee Results

We have a tradition of measurable results. We are prepared to measure and demonstrate the effectiveness of our software and our training and consulting projects. We will guarantee that you meet the results we promised.

Irene® WFM Software

Irene® Forecasting and Scheduling Software was developed by ISC, the company which has been helping call and contact centers achieve their workforce management goals for over thirty years.

ISC initially developed Irene in response to frequent client requests for an easy-to-use and highly scalable Workforce Management SAAS (Software as a Service) with reliable forecasting and scheduling capabilities. In controlled test environments which reflected actual call conditions handled in client centers, Irene demonstrated remarkable advances over...

Training for Performance

ISC training for managers and agents will increase your call center’s performance.

Your investment in training should achieve levels of performance in your call center that contribute directly to your company’s success. ISC believes that training must deliver improvements that can be measured, sustained, and linked directly your company’s service and....

Call Center Consultation

ISC provides consulting services for your company’s call center performance.

Call Center professionals know that details matter. For fast, accurate, and profitable service results, your agents, communication systems, and data systems must be constantly tuned to work together effectively.

What happens to a caller...