Irene® delivers superior forecasts and schedules that support your service targets, agent preferences, and strategic business goals. Irene can help you reduce payroll costs, improve service levels, enhance productivity, and increase employee satisfaction.
Irene® takes workforce management for call centers to the next level by offering the most advanced forecasting and scheduling capabilities in an easy-to-use and easy-to-learn browser based format.
ISC pioneered the delivery of Call Center Workforce Management applications over the Internet and, with Irene®, continues to advance the standards for performance in today's dynamic call center industry. Irene is available as a monthly subscription in a Software-as-a-Service version that is accessible via any browser. Irene is also available as an enterprise installation for private company networks.
