ISC initially developed Irene in response to frequent client requests for an easy-to-use, highly scalable Workforce Management Software as a Service (SaaS) with reliable forecasting, scheduling, and reporting capabilities. In controlled test environments reflecting actual call conditions handled in the centers of ISC's clients, Irene demonstrated remarkable advances over...Read More
Your training investment should achieve levels of performance that contribute directly to your company’s success. ISC believes that training must deliver improvements that can be measured, sustained, and linked directly your company’s financial and service goals....Read More
Call Center professionals know that details matter. For fast, accurate, and profitable service results, your agents, communication systems, and data systems must be constantly tuned to work together effectively.
What happens to a caller...Read More