About ISC Consultants
ISC Consultants, Inc., is a full service consulting firm specializing in workforce management services for contact centers, training development, and process management consulting. The company is incorporated in New York State.
For over 30 years, ISC has served the telecom, financial services, and insurance industries by also providing mission-critical software and systems documentation.
From the beginning, ISC has been dedicated to providing measurable, sustainable improvements in the performance of people, processes, and technologies that shape the customer experience.
We take pride in being a highly responsive company that offers focused solutions for a forward-looking clientele. Providing measurable results for investments in performance is ISC’s primary goal.
Our clients expect more than generic help-desk answers — they rely on specialized support that draws on years of collective experience with a wide range of issues and business environments. Among its many solutions for clients, ISC has developed management systems and training programs used by over 160,000 contact center agents, supervisors, and managers.
ISC’s team understands your environment and works to assure you achieve the best results for your specific service and budgetary goals. We gauge our success by your success.
ISC becomes a part of your team — whenever you need us.
We Guarantee Results
ISC has a tradition of providing measurable results. We are prepared to measure and demonstrate the effectiveness of our training, process consulting, and proprietary WFM service in your workplace. We guarantee you will achieve the results that we promise.