ISC is dedicated to providing measurable, sustainable improvements in the performance of people, processes, and technologies that shape the customer experience.
ISC Consultants, Inc., was founded in 1973 to provide training development and consulting services to the call center and contact center industry.
The ISC team includes renowned scientists, seasoned telecom managers and consultants, experienced software engineers, and training development professionals. ISC's past and present clients include Fortune 500 companies and top-performing smaller firms who seek to optimize points of customer contact.
In 2000, ISC introduced Irene® Workforce Management software for call and contact centers. This award-winning software uses innovative technology -- developed exclusively for ISC -- that provides unparalleled scalability and dramatic advancements in forecasting and scheduling capabilities for contact center managers.
ISC developed Irene Workforce Management software in direct response to long-term concerns expressed by clients about issues like Contact Center Efficiency, Call Center Service Levels, Call Center Occupancy, Help Desk Schedules, and other schedule-related questions. ISC combined client input with its own extensive call center experience and insight to meet a need it recognized in the industry.
From enabling a Help Desk Schedule to meet critical Call Center Service Levels, Irene went on to prove its effectiveness by enhancing Call Center Efficiency and Call Center Occupancy across major nationwide networks.