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Analyst Comments
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"The benefits of [ISC's Irene] solution are its low initial investment and
maintenance costs, and its ease of use. The product offers a web-based
interface, which significantly reduces training time. A further technical
innovation is the use of heuristic, rather than linear, algorithms."
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"ISC has been offering its solution, Irene, on an ASP basis. The nature
of workforce management software lends itself well to the application
service provider model, allowing many small and midsize customer
contact centers to receive the benefits of workforce management
software without the steep capital investment."
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ISC's Irene provides a coherent vision of the future and shows that ISC
looked at the problems and developed advanced solutions suitable for
the emerging contact center." |
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