"The benefits of [ISC's Irene] solution are its low initial investment and maintenance costs, and its ease of use. The product offers a web-based interface, which significantly reduces training time. A further technical innovation is the use of heuristic, rather than linear, algorithms."
"ISC has been offering its solution, Irene, on an ASP basis. The nature of workforce management software lends itself well to the application service provider model, allowing many small and midsize customer contact centers to receive the benefits of workforce management software without the steep capital investment."
ISC's Irene provides a coherent vision of the future and shows that ISC looked at the problems and developed advanced solutions suitable for the emerging contact center."