Scheduling

ISC Workforce Management’s Assignment feature gives your call center the advantage of proprietary scheduling technology that provides the most efficient schedules available today.

ISC WFM generates work assignments for each team of agents using pinpoint forecasts and workforce requirements based on your center’s call history and service targets.

Call Center Interval & Skill Scheduling

ISC WFM optimizes the use of your available workforce for each interval in the scheduled day to meet service targets, agent preferences, and work rules such as Maximum Hours Scheduled Per Week and Overtime Limits.

With skills scheduling, ISC WFM ensures that the right number of agents with the right skills are in place to handle special-skill calls whenever they arrive.