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Skill-based scheduling allows agents to be scheduled according to the specific skill sets required to handle different types of contacts.
Skill-based scheduling is a snap using ISC Workforce Management. You simply enter the names of the skills associated with services into a log and assign listed skills to individual agents as needed.
ISC WFM scheduling will make sure that agents with the right skills are in place when those calls arrive that require a particular skill to complete.
Skill-based scheduling will help you optimize your workforce and lift customer satisfaction to new heights.
To receive more information about ISC WFM's skill-based scheduling capabilities, fill out a brief form here.Or reach us at: (212) 477-8800