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Our Call Center Legacy |
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For over 30 years, ISC has provided world-class consulting and training services to call and contact centers globally. Dedicated to improvement in people, process and performance, ISC introduced its Irene IP-based Workforce Management software in 2000. Based on observing many different types of contact centers, ISC saw a need for a WFM system that would be easy to use, easy to install, and easy to maintain.
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Workforce Management Software |
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Irene is the most advanced workforce management system available for contact centers today. Irene can help you reduce payroll costs, improve service levels, and increase employee satisfaction. ISC is the first and only provider of Workforce Management applications delivered over the Internet in the Software as a Service (SaaS) model. Irene delivers superior schedules that support your performance targets, agent preferences, and business goals. Irene is available on a monthly subscription basis and is completely accessible via any browser. Irene is also available on an installed, enterprise basis. |
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