 combines the industry's most advanced scheduling technology the ISC Optimization Engine - with the world's most successful user interface - the internet browser.
Use Easily from Anywhere via the Internet
Irene is built using the world's most successful user-interface-the internet browser. So Irene is easy-to-use: no complicated installation programs or proprietary hardware. You always have the most-up-date version of the product. At your discretion, call center managers or agents may be granted the ability to access Irene securely from multiple sites within your organization or from any location with internet access.
Build Schedules that Match the Needs of Your Business
The ISC Optimization Engine™ sets new benchmarks in schedule efficiency. It maximizes use of your available workforce while observing agent preferences, service performance goals, and work rules related to your company policies and union regulations. Unlike many systems, Irene does not force you to define standard "shifts" which are then "shoehorned" into workforce schedules.
Benefit from Adaptive Technology that Adjusts to Your Center's Traffic
Every call center is unique. Yet, standard workforce management algorithms treat every call center the same. Irene's adaptive algorithms evaluate system results over time to learn the unique characteristics of your call center traffic.
Offer Self-service Agent Information and Requests
Now you can enable agents to handle for themselves-and be accountable for-tasks like trading tours, revising schedule preferences, and requesting days off. Increase agent satisfaction and reduce clerical overhead.
Build Multi-Service, Multi-Site, Multi-Skill Schedules
Irene understands the way you do business today, and the ways your call center may evolve. We'll be there with you as you grow from a single-site, single-service center, to a multi-site, multi-service center.
Export Data to the Desktop Easily
ISC's philosophy is to enable you to realize the greatest possible benefit from your call center data. That's why we provide easy ways for you to export your call center data to familiar desktop tools such as Microsoft Excel and Word.
Enjoy Freedom of Choice with Open Standards
Technology changes fast. Products built on proprietary database technology and development tools may paint you into a corner. Because we built Irene, and continue to develop it, with widely-supported standards you can be assured that the value your investment will only increase with time.
Select from Flexible Purchase Options
Flexible purchase and internet delivery permit you to use the Irene software, with low up-front costs. With our pay-as-you-go pricing, your initial capital investment is modest, so getting started with Irene is easy. We're confident that Irene will measure up to your toughest standards every day.
Receive Support from People Who Know Contact Centers
If you ever need help, the person you speak to at ISC will understand your problems and priorities. We understand your technical needs. We recognize your mission to deliver the highest quality customer service at reasonable cost. |
| Use Easily from Anywhere via the Internet |
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Build Schedules that Match the Needs of Your Business |
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Implementation in as little as one week |
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Benefit from Adaptive Technology that Adjusts to Your Center's Traffic |
|
Offer Self-service Agent Information and Requests |
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Export Data to the Desktop Easily |
|
Enjoy Freedom of Choice with Open Standards |
|
Build Multi-Service, Multi-Site, Multi-Skill Schedules |
|
Select from Flexible Purchase Options |
|
Receive Support from People Who Know Contact Centers. |
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