- ISC Workforce Management
- ISC WFM Features
- Training for Performance
- About ISC
- Contact ISC
ISC Workforce Management is a Cloud-based workforce management solution for all types of contact centers, from single team to multichannel operations.
It combines simplicity and ease-of-use with advanced proprietary technology for the most accurate workforce forecasting and most efficient agent scheduling available today.
ISC Workforce Management has the versatility to meet your special needs because it’s produced by ISC, the company that has been helping contact centers achieve their performance goals for over 30 years.
ISC is a pioneer in offering WFM services online. Our developers respond to the evolving needs of contact center managers to keep ISC WFM in the forefront of workforce management solutions.
The ISC Team understands your business and what it takes to run a successful contact center.
This Forecasting & Scheduling service is available as a monthly subscription via the Internet. ISC WFM Online can be implemented for your center in as little as one week. You can access and manage your contact data, schedules and performance metrics - maintained on secure cloud servers - whenever and wherever you choose, with no special access fees ever.
This turn-key solution, which includes Real Time Management and Planning options, is designed for organizations that want the control and flexibility of Forecasting and Scheduling software installed on a company network. Secure Cloud data storage is an option, or data may be maintained on private company servers.