Achieve optimum levels of performance for your contact center with ISC Workforce Management.

ISC Workforce Management is a Cloud-based workforce management solution for all types of contact centers, from single team to multichannel operations.

It combines simplicity and ease-of-use with advanced proprietary technology for the most accurate workforce forecasting and most efficient agent scheduling available today.

ISC Workforce Management has the versatility to meet your special needs because it’s produced by ISC, the company that has been helping contact centers achieve their performance goals for over 30 years.

ISC is a pioneer in offering WFM services online. Our developers respond to the evolving needs of contact center managers to keep ISC WFM in the forefront of workforce management solutions.

The ISC Team understands your business and what it takes to run a successful contact center.


If these are your needs ...

ISC Workforce Management is the solution you're looking for. You've come to the right place!
Click here for an ISC WFM Features Summary.

Or click the red Quote button to apply for an estimate based on your center's specs.

ISC is prepared to measure and demonstrate the effectiveness of our workforce management services in your workplace. We guarantee you’ll achieve the results we promise.


ISC Workforce Management Is Available in Two Versions

ISC WFM Online – Cloud-based Workforce Management Service

This Forecasting & Scheduling service is available as a monthly subscription via the Internet. ISC WFM Online can be implemented for your center in as little as one week. You can access and manage your contact data, schedules and performance metrics - maintained on secure cloud servers - whenever and wherever you choose, with no special access fees ever.

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ISC WFM Enterprise for Private Company Servers

This turn-key solution, which includes Real Time Management and Planning options, is designed for organizations that want the control and flexibility of Forecasting and Scheduling software installed on a company network.  Secure Cloud data storage is an option, or data may be maintained on private company servers.

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Download Our Product Brochures


ISC Workforce Management Online


ISC Workforce   Management Enterprise