Process Analysis & Methods Consulting
Managers know that details matter. For fast, accurate, and profitable service results, your employees, communication systems, and data systems must be constantly tuned to work together effectively.
Inefficiencies can dramatically erode your short- and long-term service quality goals. It can mean that your operation becomes a cost center, not the profit center it was designed to be — and can be.
For over thirty years, ISC has used its extensive knowledge of contact center and other telecom environments to provide effective solutions in operations, process analysis and design, and development of methods & procedures that meet your mandates and policy goals.
ISC Consulting Services
Whether the issues are large or small, ISC can assist you in the specific areas you’re concerned about.
If your needs are short term, we can focus on how “quick fixes” can be achieved. For example, you may have noticed a specific symptom, or you may want an overall tune-up, to make sure your whole system is meeting or exceeding industry standards. ISC’s specialists will use their extensive knowledge to help you identify and implement a cost-efficient solution quickly.
If you are building a new operation, we can help you plan for large-scale change, system acquisition, and the introduction of new services. We’ll also help you optimize your technical resources.
The ISC Optimization Review
The ISC Optimization Review is a structured review of your operation. You’ll get an objective, lucid analysis of your workforce management, contact protocols, training, system configuration, and data systems. You’ll get constructive, results-oriented recommendations, and we’ll work with you to develop a strategy to identify and achieve your goals in planning, implementation, and operations.
For over thirty years, we’ve been helping our clients achieve peak performance.