ISC WFM Online vs. ISC WFM Enterprise
ISC Workforce Management Online
ISC WFM Online is our secure, hosted Cloud-based solution. It is available as a monthly service subscription and can be implemented for your center in as little as one week. You can generate forecasts, schedules and performance metrics, as well as access and manage your contact data, maintained on secure Cloud servers, whenever and wherever you choose, at no extra cost.
ISC Workforce Management Enterprise
ISC WFM Enterprise is our premises-based turn-key solution, which includes real time management and planning options. It is designed for organizations that want the control and flexibility of forecasting and scheduling services installed on a private company network.
Which One to Choose?
Cloud-based hosted solutions are an increasingly popular option for many contact center technology needs. They relieve the user organization of the capital costs of server hardware and burdens of maintaining and upgrading hardware and software. ISC WFM Online can rapidly expand capacity to handle a greatly increased number of scheduled agents or a significantly more complex work flow. At the same time, usage-sensitive pricing means that you will only pay for increased capacity when you are actually using it.
The premise-based ISC WFM Enterprise meets the needs of organizations that value ease of customization, privacy for proprietary information, and the security of closely-held infrastructure. Plus, ISC WFM Enterprise provides ALL the advantages of a browser-based web interface inside your private network.
ISC WFM Online and ISC WFM Enterprise have both been designed to provide the benefits of both approaches to every client.