| Irene Mungiu CEO/Co-Founder |
|
Before founding ISC, Irene served as Director of Operator Services Training for pre-divestiture AT&T and as Manager of Instructional Technology at the IBM Office Products Division. During her tenure at IBM, she won the prestigious IBM Outstanding Contribution Award for achievements in training technology.
|
| Donald Koosis Chief Training Officer |
|
At AT&T, Bell Laboratories, IBM, and Xerox, Don conducted training research and performance evaluations and developed and implemented corporate training technology systems. Don has written internationally best-selling books, including Statistics: Self-Teaching Guide, Business Statistics: Self-Teaching Guide, Basic Electricity/Electronics, and Java Programming for Dummies.
|
| Leonard J. Forys, Ph.D Algorithm Specialist |
|
Len is the 5th Bellcore Fellow and former Chief Scientist of Bellcore. He was responsible for developing all call center force algorithms for pre-divestiture AT&T and later for the Bell Operating Companies. Len is an expert in telephone switch design and is a key figure in the teletraffic forecasting and scheduling algorithms. Len's alma maters are U.C. Berkeley and M.I.T. He teaches and serves as an expert witness in his field.
|
| Ashok Erramilli, Ph.D. Algorithm Specialist |
|
Ashok's work in oscillations in workloads is widely credited for adding 10-15% capacity improvements in American telephone networks. Ashok is an expert in advanced scheduling algorithms and switch design.
|
| Fran Austin Board Member |
|
Mr. Austin was President of NYNEX Telesector Resources Group, responsible for day-to-day operations of the Telecommunications Groups which included New England Telephone Company, New York Telephone Company, NYNEX Science & Technology. He has served as Traffic Manager for Manhattan and Director of Operator Services at AT&T, and Chief Operating Office of New York Telephone. Fran had executive responsibility for workforce management functions throughout the enterprise, managing hundreds of thousands of telephone operators.
|
| Salvatore J. Barbera Board Member |
|
Mr. Barbera is a former President and CEO of Bell Atlantic International, Inc., Chairman and CEO of Bell Atlantic Investment Development Companies, former CEO of American Bell, Inc., and Chief Technology and Engineering Officer of Bell Atlantic.
|
| Eugene P. Connell Board Member |
|
Mr. Connell has served as Chairman, Lynch Interactive Corporation; Chairman and Part-Owner of Golden Triangle, Canada; President and Chief Executive Officer of NYNEX Cable Comms, Inc.; Vice President, NYNEX Global Markets Integration; Vice President, Marketing and Technology, New York Telephone; Vice President, Regulatory Affairs, New York Telephone; General Manager, Manhattan, New York Telephone Company; and Director of Operations, Office of the Mayor, New York City. At NYNEX Cable Comms, Inc., one of the largest cable companies in the U.K., Gene managed a series of acquisitions leading to the largest IPO on the London Stock Exchange in 1995.
|
