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| ISC Partners |
ISC and its partners are committed to
delivering innovative solutions to help our mutual clients more effectively and
efficiently manage their operations. ISC forms alliances with companies that
share our commitment to honesty and integrity in dealing with our customers,
and share our goal of delivering immediate, measurable benefits to our
customers.
Strategic Partners offers solutions that complement our software, as well as
companies that integrate and deploy ISC technology into a larger contact center
solution. Value-Added Reseller partners provide unique market expertise and
services and resell the ISC application combined with their own software and/or
services to provide a more complete solution.
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www.cosmocom.com
CosmoCom, Inc., developer of CosmoCall Universe, is a major enabler of two
important industry trends: live Internet customer care and distributed call
centers. With CosmoCall Universe, eBusinesses and their customers worldwide can
connect in multimedia, multi-channel interaction centers that include
telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice
mail, and fax.
CosmoCall's pure IP technology also provides unlimited geographical
distribution of call center operations with unprecedented cost-effectiveness,
capacity and system availability. Headquartered in Long Island, New York,
CosmoCom has received an array of awards since its founding in 1995 with more
than eight awards in 1999 alone. |
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www.rightnow.com
RightNow (NASDAQ: RNOW) provides organizations with industry-leading on demand
CRM solutions to build customer-focused businesses. RightNow's acclaimed
technology,
comprehensive services and commitment to customer success deliver high returns
on
investment for its customers.
More than 1,400 organizations worldwide use RightNow solutions including
British Airways, British Telecom, Cisco Systems, Continental Tire North
America, John Deere, Nikon and the Social Security Administration. Founded in
1997, RightNow is headquartered in Bozeman, Montana, with additional offices in
North America, Europe and Asia. |
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www.telcordia.com
Telcordia Technologies, Inc is the world's largest provider of network software
and consulting and engineering services to the telecommunications industry.
Telcordia has selected Irene as its preferred workforce management
solution.
Telcordia employs 7,000 professionals worldwide, and has revenues of more than
$1.5 billion. |
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www.human-technologies.com
Human Technologies Global, Inc. Specializes in profitable call center
operations in human performance management by providing consulting, needs
analyses, instructional design, and customized, live, world class customer
service skills trainings. Also offered is agent and/or facilitator
certification through Purdue University's Center for Customer Driven Quality.
Rosanne D'Ausilio, Ph.D., president, known as the 'champion for the human'
authors 3 best sellers in the industry, "Wake Up Your Call Center: Humanize
Your Interaction Hub, 4th Ed, Customer Service and The Human Experience
(co-authored with Dr. Jon Anton), Lay Your Cards on the Table: 52 Ways to Stack
Your Personal Deck, and a very successful tips newsletter on How To Kick Your
Customer Service Up A Notch at www.HumanTechTips.com
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