Episode #1:
(rss feed: http://www.isc.com/podcasts/iscpodcasts.rss)
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Part 1: Workforce Management Delivered as Software as a Services for Contact Centers
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Mark Kindley interviews ISC’s Mike Kavanaugh about how the Software as a Service approach for delivering workforce management tools to call centers helps companies manage contact center staff operations easily and effectively without expensive software, months to install and configure, and costly customization and integration.
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Part 2: Workforce Management Delivered as a Services for Contact Centers
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Mark Kindley interviews ISC’s Mike Kavanaugh about how the Software as a Service approach for delivering workforce management tools to call centers helps companies manage contact center staff operations easily and effectively without expensive software, months to install and configure, and costly customization and integration.
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Part 3: How to Weather the Storm at Your Call Center: Tips for Managing Special Occurrences
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Mark Kindley interviews ISC’s Mike Kavanaugh about tips for managing Special Occurrences that can often cause call overflow problems at call centers.
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