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Mark Kindley interviews ISC's Mike Kavanaugh about how the Software as a Service approach for delivering workforce management tools to contact centers helps companies manage staff operations easily and effectively without expensive software, months to install and configure, and costly customization and integration. (8:46)
Mark Kindley interviews ISC's Mike Kavanaugh about how the Software as a Service approach for delivering workforce management tools to contact centers helps companies manage staff operations easily and effectively without expensive software, months to install and configure, and costly customization and integration. (9:37)
Mark Kindley interviews ISC's Mike Kavanaugh about tips for managing Special Occurrences that can often cause call overflow problems at contact centers. (6:22)