NEW YORK, NY - ISC Consultants, a leading provider of workforce management solutions for contact centers is pleased to announce that TMC Labs has given "Irene Online" an A- rating, garnering the Customer Interaction Solutions Editor's Choice Award.
TMC Labs stated: "We are impressed with the power and flexibility of this ASP workforce management solution. Any call center manager still using spreadsheets for scheduling should seriously consider ISC's Irene as its very low cost trumps the argument that workforce management solutions are just too expensive."
To see the complete review, see: www.tmcnet.com/cis/1101/1101lab1.htm
To learn more about ISC, see: www.isc.com
ISC Consultants is a leading provider of contact center Workforce Management software and consulting services. The New York City-based company was founded in 1973 to provide training and consulting services that optimize call center performance.
ISC's Irene is a pure IP, field proven, Workforce Management system for contact centers, which uses advanced new algorithms to enable call center managers to accurately forecast customer contacts and optimally schedule agents, thereby achieving superior service levels and reduced payroll costs. Irene is available in two modes: Irene Online is an easy-to-use ASP service available over the Internet. Irene Enterprise is an on-premise solution that provides ISC customers with complete control. Irene is scalable from small 15-seat centers up to carrier class multi-site, multi-skill operations with many thousands of agents. For more information email sales@isc.com or call 212-477-8800.