NEW YORK, NY - ISC Consultants (http://www.isc.com), a full-service consulting and software development firm specializing in call center solutions, today named Salvatore J. Barbera to its board of directors.
Mr. Barbera is one of the best-known and respected managers in the international telecom community. He is the former president and CEO of Bell Atlantic International, Inc., and chairman and CEO of Bell Atlantic Investment Development Companies. Mr. Barbera was also CEO of American Bell and Chief Technology and Engineering Officer of Bell Atlantic. In addition, he held various senior management positions at AT&T, where he was known as a pioneer in meeting customer needs with emerging technologies.
"We're delighted to welcome this industry visionary to our board of directors," said ISC President Irene Mungiu. "His enormous talent and rich experience will be instrumental in helping us continue to provide the new generation of call center optimization solutions and services that companies are looking for."
Irene is an easy-to-use, highly scalable workforce management system for call centers of all sizes. It is built with the unique ISC Optimization Engine, a "smart" software engine which adaptively learns the characteristics of a particular call center and enables organizations to implement advanced forecasting and scheduling capabilities based on their own specific history and criteria. Large, high-volume call centers, which require the maximum control offered by a complete, in-house turnkey system, will typically employ Irene in an internal Intranet configuration. Most other users will avoid the burden of systems maintenance and hardware support by opting to access Irene via secure communications over the Internet.
ISC Consultants, Inc. is a leading provider of sophisticated call center workforce management consulting services and software. Irene, ISC's forecasting and scheduling software, is available in an enterprise version or as an application service which can be accessed over the Internet. It utilizes the unique ISC Optimization Engine, a "smart" patented software engine which forecasts demand and optimally schedules resources to meet it. ISC's founders were senior executives at IBM and Xerox and its employees include management and technical experts from AT&T, Bell Labs, Bellcore, and IBM. ISC's call center consulting customers include AT&T, EDS, Goldman Sachs, John Hancock, Morgan Stanley, Dean Witter, Simon & Schuster, Standard & Poors, IBM, Ciba, and others. For more information, please visit www.isc.com or call 212-477-8800.