NEW YORK, NY - ISC Consultants, a full-service consulting and software development firm specializing in call center workforce management solutions, today announced that Eugene P. Connell has joined the company Board of Directors
A veteran executive in the telecommunications industry, Mr. Connell's former positions include: Chairman, Lynch Interactive Corporation; Chairman and Part-Owner of Golden Triangle, Canada; President and Chief Executive Officer of NYNEX Cable Comms, Inc.; Vice President, NYNEX Global Markets Integration; Vice President, Marketing and Technology, New York Telephone; Vice President, Regulatory Affairs, New York Telephone; General Manager, Manhattan, New York Telephone Company; and Director of Operations, Office of the Mayor, New York City.
Mr. Connell was recently elected to the board of directors of Airwire.net, Inc. Airwire.net joined the wireless revolution early in 1998 to provide bandwidth-deprived businesses an affordable, reliable, and secure wireless alternative. He also serves a member of the Board of Directors of Superior Telecom (NYSE). He has a B.A. from Colgate University and M.B.A. from the University of Virginia.
Gene Connell said: "ISC is a very strong competitor in the workforce management market and I'm glad to be a part of the company's effort to make the Irene solution a well-known name there."
Irene is a workforce management system for contact centers of all sizes. It is available in two ways: Irene Enterprise is available as installed enterprise software. Irene Online is available over the Internet, with ISC serving as an application service provider, for a low monthly per-agent fee. ISC's 30 years of call center experience and advanced forecasting and scheduling algorithms enable Irene to provide accurate forecasts and optimal schedules for today's multi-channel contact centers.
ISC Consultants, Inc. is a leading provider of sophisticated customer interaction center workforce management consulting services and software. Irene, the company's advanced and widely adaptable software, is available in an enterprise version or as an application service which can be accessed over the Internet. It utilizes the unique ISC Optimization Engine, a "smart," patented software engine which forecasts demand and optimally schedules contact center personnel. Irene's Forecasting and Scheduling features make it the most flexible and easiest to use program ever designed for managing agent resources. ISC's founders were senior executives at IBM and Xerox and its employees include management and technical experts from AT&T, EDS, Goldman Sachs, John Hancock, Morgan Stanley, Dean Witter Simon & Schuster, Standard & Poors, IBM, Ciba, and others. For more information, please visit www.isc.com or call 212-477-8800.