NEW YORK, NY - ISC Consultants, a full-service consulting and software development firm specializing in call center solutions, today announced that its Irene workforce management solution has received a Product of The Year Award from Call Center News Service. Irene is one of only 15 products chosen from hundreds of nominations for their coherent vision of tomorrow's call center operation. "We're thrilled to be named to the Hot Pick 2000 list because the award is an enormous validation of the functionality we've been deploying in the Irene solution," said Donald Koosis, ISC Chief Operations Officer. "Our Internet-based delivery model enables companies of all sizes to quickly and cost-effectively deploy the world's smartest workforce management solution in their call centers. Rapid, affordable deployment is the direction in which the market is headed and Irene is there meet that need." By subscribing to Irene as an application service, companies avoid the expensive and time-consuming installation and support required by existing workforce management solutions. The Irene solution is designed to help companies of all sizes forecast demand on contact center personnel and schedule resources accordingly to meet demanding service level requirements. According to Call Center News Service Editor Keith Dawson, awards this year were given to products that best form the call center toolkit of tomorrow. "We don't believe that what was great in the mid-'90s will still be good enough in the mid-2000s," he said. "Irene and the other winners provide a coherent vision of the future and show that the vendors looked at today's problems and applied them to developing advanced solutions for tomorrow's call centers."