| How Irene Benefits Your Contact Center |
 Adaptive forecasting techniques use feedback from actual contact-handling data to provide forecast and workforce calculations more accurate than those based on standard formulas or "simulations" used in other workforce management systems.
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Proprietary Optimization Engine enhances your center’s productivity by maximizing use of agent resources with technology not available in any other system on the market.
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100% Internet browser technology makes Irene easy to install and compatible with all network configurations. You save on implementation costs.
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Multi-skill advanced scheduling evaluates the contribution each agent makes to meeting service levels for a variety of contact types and shows how to best schedule your agents so that all contact types are covered efficiently.
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Real time management feature gives you the second-by-second agent activity report to assure schedule adherence.
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Vacation Planning and Scheduling allows you to create and manage a Vacation Schedule for any forthcoming time period. This module calculates and assigns vacation entitlements for all employees and allows you to change or add vacation assignments, as needed.
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ISC trainers and e-learning modules are available to help your staff get on board quickly.
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Ongoing client-support services give you comprehensive backup and access to the expertise of the entire ISC team.
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Winner! CallCenter News Service HotPick
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Winner! Customer Interaction Solutions Editor's Choice
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