Schedule For Me Service from ISC
This is our newest product offering – designed for small, busy companies who are working hard to manage and grow their business.
Contact center schedules are crucial to your day-to-day operations, but it is becoming increasingly challenging for your internal team to have the time necessary to create them.
Our ISC WFM Schedule For Me service will produce schedules for you. We’ll be your collaborative partner to make your scheduling better and more comprehensive than you can currently do in-house. THAT will save you time AND money!
The ISC Schedule For Me service incorporates the same powerful software and highly trained professional staff as used by our largest clients – but it is designed to meet the needs of smaller contact centers.
Your contact center schedules are delivered right to your desktop. You don’t have to do anything.
It’s as easy as 1-2-3!
1. Your send us some basic contact data.
2. Our expert Workforce Management professionals use ISC’s high-powered software system to create an optimal schedule.
3. The weekly / monthly schedule for your agents arrives on your desktop.
ISC’s professional staff will use our proprietary software to:
– Calculate the number of agents you need to meet your service level objectives.
– Assign each agent’s start time and breaks to deliver the needed number of agents throughout the day and week.