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ISC Workforce Management's Assignment feature gives your center the advantage of proprietary scheduling technology that provides the most efficient schedules available today.
ISC WFM generates work assignments for each team of agents using pinpoint forecasts and workforce requirements based on your center's call history and service targets.
ISC WFM Assignment optimizes the use of your available workforce for each interval in the scheduled day to meet service targets, agent preferences, and work rules such as Maximum Hours Scheduled Per Week and Overtime Limits.
With Skills Scheduling, ISC WFM Assignment assures that the right number of agents with the right skills are in place to handle special-skill calls whenever they arrive.
To receive more information about ISC WFM's Scheduling capabilities, fill out a form here.Or reach us at: (212) 477-8800