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As your business changes, you can add or remove agent teams in your schedules easily with ISC Workforce Management's Team/Work Group Configuration features.
ISC WFM lets you create Work Groups within each team according to office site, services handled, agent skill sets, or any criterion you wish. For each group within a team, you can set distinct work rules that control how and when a group is scheduled.
Special settings available for each team or group in a team include:
To receive more information about adding and scheduling teams and work groups with ISC WFM, fill out a brief form here.Or reach us at: (212) 477-8800