ISC Workforce Management Enterprise
ISC WFM Enterprise is the version of our proprietary contact center forecasting and scheduling system that is seamlessly integrated into your organization’s computer network.
Our system is delivered to you as comprehensive workforce management software – along with high-level technical support for installation, maintenance and customization into your company network. It does not stop there. Our team is continually available as your partner to ensure your company has the advantage of the best contact center scheduling system available.
The ISC WFM System increases your organization’s efficiency throughout your global teams, assures compliance, and supports personnel rotations across time zones. Forecast accuracy is consistently over 90%. Schedules are generated fast, and save your company money by determining the right amount of representatives at the right times. ISC’s WFM Enterprise has real time efficiency. It connects and integrates with your internal systems – ticket systems, tracking – to create full feature workforce management that reduces your company’s overhead.
Your call center management data is integrated into – and maintained – on your organization’s own secure network.
Including installation, configuration and initial training, ISC WFM can be implemented into your network system in as little as 10 days. Once done, access is available from wherever you are, whenever you choose.
More Than Just a Forecasting & Scheduling Software System
The ISC WFM Enterprise version of our contact center control system is so much more than forecasting and scheduling software. Unlike many others, we are NOT a new start-up selling a newly developed, unproven algorithm written by a tech team. We understand the real world of contact centers. ISC guarantees that you achieve your service levels.
ISC has decades of innovative workforce management expertise, The system we deliver for your organization is customized for your needs, and our support is there for you every day.
ISC is Simply the BEST – and Revolves Around People!
Our workforce management and contact center forecasting and scheduling is not just limited to the generation of a spreadsheet. As a WFM consultant for so many years, we know that success revolves around ONE thing:
People connecting with people. People in your company overseeing all the people involved at both the management and the contact center level. Your call center agents and representatives interacting with your current customers and potential clients. Person to person.
Your brand’s reputation is projected to the public each and every day! In a digital age of commenting, reviews, and social media engagement – EVERYONE has a platform to either praise your company as active brand advocates OR tell the world what they feel you did wrong.
Your call agents are the one-to-one, person-to-person connectivity between your organization and the public. Data (and logic) show that happy, well-scheduled call center representatives do better, more consistent work. Period.
And THAT’s one of the many areas where OUR experience comes into play. ISC knows how to keep every person in the chain functioning full force, on all cylinders. Everything working together. That’s a lot of horsepower for your brand. The power to effectively connect your call center with people 24/7/360 – continually creating an abundance of both real time AND memory-archived positive brand reinforcement.
Our reputation is stellar – and our ISC WFM systems will do the same for you.
ISC Workforce Management Enterprise – it’s simply the best!
There is NO other choice.
Let’s start the conversion today – US to YOU. Person to person.
Call us – we are looking forward to hearing all about your company and your contact center needs, and ready to offer a customized, cost effective networked enterprise workforce management system that is best for your Organization, the People who work for you AND the People who contact you.
Contact Us – Let’s Talk!