White Papers & Case Studies

• White Paper: Why IRENE Scheduling is Superior to Erlang C
• White Paper: Hosted Solutions for Contact Centers
• White Paper: Why Can't We Manage Our Workforce By Occupancy?
• White Paper: Handling Special Calls with Skill-Based Routing Using Irene
• White Paper: How Irene from ISC Manages Critical Services in the Call Center
• Glossary: Commonly Used Contact Center Terms
• Case Study: Maxx
• Case Study: VoiceLog