Your call center is the connection
between your organization and the public — customers and prospects.
What do you want it to be?
ISC thinks the answer is simple: “the best!”
We are the industry leader in WFM, as innovators of the most sophisticated technology and custom solutions, originally developed for Fortune 500 companies. ISC workforce management focuses on PEOPLE — the people who work with you, the people who contact you, the people who run your company.
You are a small, growing company focused on managing and growing your business. Every member of your team is precious. You must have schedules but you hate to spend your team’s time to produce them. ISC’s WFM Schedule for Me service will produce the schedules for you. You pay on a monthly basis – no contract. We use the same powerful software and highly trained professional staff that we provide our largest clients. Learn more.
If your contact center’s work volume fluctuates seasonally or you must staff for special promotions or changing clients, ISC’s Cloud service may be a great match for you. You pay on a monthly basis only for the number of agents you schedule that month — no extra fees for training, software upgrades, or any changes you may make to your teams. Access the software at any time, any browser. Highly adaptable, sophisticated service available 24/7/365.
If your center has many agents, stringent business rules, high security demands, and requires real time metrics — consider ISC’s WFM Enterprise. This solution is delivered as licensed software and employs the same sophisticated technology as our ISC WFM Cloud Service — but installed within your own corporate network. Our WFM system can integrate seamlessly with your other internal systems, and meet disaster recovery and security constraints. Learn more.