Reporting & Metrics
ISC Workforce Management provides 80 distinct, crystal-clear reports you can select for use in your call center. Easy-to-read formats and colorful graphics make finding the data you need a snap.
You can select only those reports you need for your center’s operation or opt for the complete suite of reports at no extra charge. You can assign access to specific reports to individuals on your team. Accessibility to any report data can be tied to the logins of individual managers and agents.
Call Center Scheduling Report Flexibility
ISC WFM Reports give you the flexibility to export your data in several popular formats including XML, CSV (comma delimited), PDF, MHTML (web archive), TIFF, Excel, and Word.