Schedule for me

NEW! Designed to meet the needs of smaller contact centers

This is our newest product offering — designed for small, busy companies who are working hard managing and growing their business. We know that every member of your team has their areas of focus, with responsibilities continually increasing. Contact center schedules are crucial to your day-to-day operations, but it is becoming increasingly challenging for your internal team to have the amount of time necessary to create them.

Our ISC WFM Schedule for Me service will produce the schedules for you. We will be your collaborative partner to make that scheduling better and more comprehensive than you are currently able to do in-house. And THAT will save you time AND money!

Schedule for Me will free up your internal staff and resources — and ensure that your brand is ready to connect with your customers in the most efficient way — every day. Workforce management for contact centers is all about PEOPLE.

ISC’s professional staff will use our proprietary software to calculate the number of agents you need to meet your service level objectives and assign each agent’s start time and breaks to deliver the needed number of agents throughout the day and week.

The scheduling we create for your organization is the foundation for excellent customer care. That efficiency is felt all the way up the line to upper management. It will save your company money, and — in a digital age where your brand’s reputation gets broadcast across the Internet — it will result in online praise for the high level of your customer service and interaction with your brand’s audience.

We are here to answer all your questions and start the conversation about a new direction for your call center scheduling. We’ll make it simple, better, easy AND more cost effective for YOUR business!

I open my e-mail and my schedule is there – no spreadsheets, no formulas, no sweat! Now I can concentrate on growing my business.

What is ISC’s Schedule for Me?

The ISC Schedule for Me service incorporates the same powerful software and highly trained professional staff as used by our largest clients — but it is designed to meet the needs of smaller contact centers.

How is it delivered?

Your contact center’s schedule is delivered right to your desktop. You don’t have to do anything.

Detail overview

It’s as easy as 1-2-3!

1. You send us some basic call data.

2. Our expert Workforce Management professionals use ISC’s high-powered software system to create an optimal schedule.

3. The weekly / monthly schedule for your agents arrives on your desktop.