Tracking schedules

ISC Workforce Management’s dynamic InCharge display makes tracking your scheduled workforce easy, minute-by-minute.

The All Services Tab compares scheduled agents for each service to the workforce requirement for each schedule interval. Each service handled by an agent team has its own bar graphic.

By clicking a schedule interval, you can display a pop-up of agents scheduled to change activity during that interval, plus the times of their scheduled activities.

Intuitive Navigation of Assignment Intervals

Work Group Tabs show scheduled assignments for agents on a team who handle the same set of services.

You can easily adjust agent assignments by clicking-and-dragging activities on an agent’s bar to move lunches and breaks or change activity start and end times. To delete or add new activities, you can click on an agent’s name to display a pop-up exceptions form.